When a ticket is updated in Gorgias, the following server-side Track Event fires:
{
"context": {
"library": {
"name": "unknown",
"version": "unknown"
}
},
"event": "Ticket Updated",
"integrations": {},
"messageId": "api-45JaGKlJrpIsdrlkj3555glkjgjW x",
"originalTimestamp": "2022-06-27T17:04:01+00:00",
"properties": {
"assignee": "",
"channel": "email",
"name": "sean@example.com",
"status": "open",
"subject": "I have a question about sizing",
"tags": "[]",
"ticket_id": "12345678910"
},
"receivedAt": "2022-06-27T17:04:08.042Z",
"timestamp": "2022-06-27T17:04:01.000Z",
"type": "track",
"userId": "sean@example.com"
}