When a ticket is updated in Gorgias, the following server-side Track Event fires:
{"context": {"library": {"name":"unknown","version":"unknown" } },"event":"Ticket Updated","integrations": {},"messageId":"api-45JaGKlJrpIsdrlkj3555glkjgjW x","originalTimestamp":"2022-06-27T17:04:01+00:00","properties": {"assignee":"","channel":"email","name":"sean@example.com","status":"open","subject":"I have a question about sizing","tags":"[]","ticket_id":"12345678910" },"receivedAt":"2022-06-27T17:04:08.042Z","timestamp":"2022-06-27T17:04:01.000Z","type":"track","userId":"sean@example.com"}